Return & Refund Policy
We want you to be fully satisfied with your purchase. If for any reason you are not happy, we’re here to help.
Returns
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You may request a return within 30 days of receiving your order.
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To be eligible for a return, your item must be:
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Unused, unworn, and in the same condition that you received it.
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In the original packaging with all tags attached.
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Please note: Certain items are non-returnable for hygiene and safety reasons (e.g., shapewear, undergarments, or final-sale items).
Refunds
- Once your return is received and inspected, we will notify you by email.
- If approved, your refund will be processed and applied to your original payment method within 5–10 business days.
- Shipping fees are non-refundable.
Exchanges
- We only replace items if they are defective, damaged, or the wrong size/color.
- To request an exchange, please contact us at lilliebrownshapewear@gmail.com with your order number and details.
Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
- We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.
Cancellations
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Orders can be canceled within 12 hours of purchase, provided they have not yet been processed or shipped.
Contact Us
If you have any questions about our Return & Refund Policy, please reach out to us at:
📧 lilliebrownshapewear@gmail.com