FAQ

1. How do I place an order?

Simply browse our store, add your favorite items to your cart, and proceed to checkout. You’ll receive an order confirmation email once your purchase is complete.

2. What payment methods do you accept?

We accept all major credit/debit cards, PayPal, and other secure payment options available at checkout.

3. How long will it take to receive my order?

• USA Orders: 5–10 business days.

• International Orders: 10–20 business days depending on your location and customs processing.

4. Can I track my order?

Yes! Once your order is shipped, you’ll receive a tracking number via email to monitor your package’s journey.

5. Do you ship internationally?

Yes, we ship worldwide. Please note that international customers are responsible for customs duties and import taxes.

6. What is your return policy?

We accept returns within 30 days of delivery for unused and unworn items in their original condition. Please check our Return & Refund Policy for full details.

7. Can I cancel or change my order?

Orders can be canceled or changed within 12 hours of purchase, provided they have not been processed or shipped. Contact us immediately if you need assistance.

8. What if I receive a defective or wrong item?

We’re sorry for the inconvenience! Please contact us within 7 days of receiving your order at lilliebrownshapewear@gmail.com with your order number and photos of the item. We’ll resolve it quickly.

9. Do you offer exchanges?

Yes, we offer exchanges for defective, damaged, or incorrect items. Please contact us before sending the product back.

10. How can I contact customer support?

You can reach us anytime at:
📧 lilliebrownshapewear@gmail.com